Beko Technologies Ltd has launched a new Talkback service through its website, where companies can post problems or technical difficulties they are having in compressed air process control. Beko will given an instant confirmation of their posting and a full reply within 48 hours.
Beko has 18 years of experience that is dedicated to compressed air process control and a network of companies in Germany, US, Korea, France, Spain, Netherlands, China and Italy.
With these resources, Beko is confident that any problem being faced by a UK engineer is likely to have already been solved somewhere in the world by Beko and its customers.Problems posted to the site will be looked at by all Beko’s global specialists, and a full response will be returned within48 hours.
If the problem is not easily solved, however, Beko will contact the research team at its German parent company who will look at modifying or creating a product to provide the solution.”We recognise that many engineers approach us with a problem, not a direct request for one of our products,”explained Beko’s general manager Mike Argent.
“The Talkback idea approaches people from this angle and we hope to learn a lot from the problems people post to us.
This is all partof a new sales style we are adopting, which we are promoting under the banner PSI: Problem Solving Initiatives.” Recent solutions provided by Beko show the variety of problems the products can solve.
Beko controlled humidity in the compressed air supply that was spoiling advanced printing of food labels.
It prevented humidity in a museum cabinet from damaging priceless artefacts.
The company also saved a helicopter manufacturer time and money by automating the separation and disposal of emulsions. Beko is dedicated to products that work with the production of compressed air.
The company originated the term ‘condensate’ and patented many of concepts behind today’s growing market of condensate management technology.Since 1982, Beko has engaged in the development, manufacture and marketing of discharge and treatment systems for compressed-air condensates and of emulsion splitting plants for industrial wastewater.
In autumn 1996, compressed-air membrane dryers were added to the product spectrum.
The latest edition to the family is the Beko blizz product which uses refrigerated compressed air to rapidly cool moulded plastic, launched in 1999.
The developments always aim for market-oriented solutions offering a clear advantage to the customer.
The Talkback form on the website only asks for a name, company, telephone and email along with the message explaining the problem.